Cookies Policy | Cristal Poker Casino

1. What cookies are

Cookies are small text files that may be stored on your computer, tablet, mobile phone or another internet-connected device when you visit a website. They allow a website to recognise a device and remember information about a visit. Cookies may be set by the website you are using, known as first-party cookies, or by another service provider operating on the website, known as a third-party cookie.

Cookies can be session-based or persistent. Session cookies generally expire when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active can vary depending on its purpose, settings and provider.

Cristal Poker Casino may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. These technologies may perform functions similar to cookies, such as remembering preferences, measuring website activity, supporting security or helping us understand how online services are used. In this policy, we use the term cookies to include these similar technologies where appropriate.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information and may therefore become personal information. Where this occurs, we handle the information in accordance with our Privacy Policy and applicable Australian privacy requirements.

2. How we use cookies

The cookies used on our website may serve different purposes. Some are necessary for the website and online services to operate. Others help us improve performance, remember choices, understand usage or support relevant communications. The precise cookies available may change as our website, services and technology develop.

Strictly necessary cookies

These cookies are required for core website functions. They may support account access, session management, page navigation, fraud prevention, security controls, load balancing and the correct display of online services. Without these cookies, certain parts of the website may not work properly or may not be available. Because they are necessary for the operation and security of the service, they may not be disabled through every cookie preference tool.

Functional and preference cookies

These cookies help remember choices and settings, such as language, region, display preferences or other selections made while using the website. They may make your experience more consistent and reduce the need to enter the same information repeatedly. If you reject these cookies, some preferences may not be saved and you may need to set them again during a later visit.

Analytics and performance cookies

These cookies help us understand how visitors use our website, including which pages are visited, how users move through the website and whether pages or features perform as expected. The information may be used in aggregated or statistical form to identify errors, improve design, monitor performance and develop better online services. Analytics information may be collected by us or by service providers acting on our behalf.

Security, fraud and compliance technologies

Cookies and related technologies may be used to protect accounts and transactions, identify unusual activity, reduce misuse and help meet legal, regulatory and responsible gambling obligations. These technologies can assist with authentication, device recognition, prevention of automated activity and the investigation of suspected fraud or other prohibited conduct.

Marketing and advertising cookies

Where permitted and used, marketing cookies may help measure campaigns, limit repeated advertisements, understand interactions with promotional content and present information that may be more relevant to your interests. These cookies may be placed by us or by selected third parties. Marketing activity remains subject to applicable law, consent requirements, our terms and any preferences you have selected.

3. Third-party services and information sharing

We may use carefully selected third-party providers to support website hosting, security, analytics, payment-related functions, customer support, communications, advertising or other business services. These providers may use cookies or similar technologies on our behalf, or may process information collected through their own technologies. Their access is generally limited to the information needed to provide the relevant service.

Third-party websites, content, links, payment pages, social media features or applications may also use their own cookies. We do not control the cookie practices of independent third parties. You should review the relevant provider's privacy and cookie information before using those services or providing information to them.

Information collected through cookies may include an internet protocol address, browser type, device details, operating system, approximate location, referring pages, pages viewed, actions taken, dates and times of visits, and information about how a service is used. We use this information for purposes such as operating the website, maintaining security, improving services, meeting legal obligations and managing our business.

Where information is shared with a provider, we take reasonable steps to require appropriate confidentiality and security arrangements. Information may be processed in Australia or another country, depending on the location of the relevant systems and service providers. Further information about the handling of personal information is available in our Privacy Policy.

4. Your choices and managing cookies

When you first visit our website, a cookie banner, consent tool or similar notice may allow you to accept, reject or manage certain categories of cookies. Your choices may be saved through a preference cookie. If you clear your browser data or use another device or browser, you may be asked to make your choices again.

You can also manage cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. Browser controls differ, so refer to your browser's help information for instructions. You may be able to block all cookies, allow only first-party cookies or receive a notification before a cookie is stored.

Disabling or deleting cookies may affect the availability, security or performance of the website. Some features, including account functions or services that require a secure session, may not operate correctly if necessary cookies are blocked. Changing cookie settings will not necessarily remove information already collected or change other communications preferences.

Use the cookie settings tool provided on the website, where available.
Adjust privacy and cookie controls in your web browser or device settings.
Delete existing cookies from your device if you no longer want them stored.
Review third-party privacy choices where a third-party service operates on the website.
Contact us through the available website channel if you have a question about this policy or your cookie preferences.

Updates to this policy

We may update this Cookies Policy when our website, services, technology, legal obligations or cookie practices change. The updated version will be published on this page with a revised date where appropriate. You should review this page from time to time so you remain informed about how cookies and similar technologies are used.

Questions and complaints

If you have questions, concerns or a complaint about the use of cookies or related technologies, please use the contact or support options made available through the Cristal Poker Casino website. We may need to verify your request before providing information or changing settings connected with an account. We aim to handle requests fairly and in accordance with applicable privacy and consumer protection requirements.